Welcome to the Webcast Centre Support Page Français

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If you cannot resolve your problem via this page, please contact techsupport@otn.ca or call 1-855-654-0888 during regular business hours (7:00 AM to 7:00 PM Eastern).

OTN does not support any application of hardware and software outside of the requirements describe below.

Before contacting OTN Technical Support for webcasting assistance, review these system requirements to ensure your equipment, system, and network setup meet the requirements.

Please contact your local IT support:

System Requirements

The Webcasting Centre uses MediaSite components to broadcast your live and archived events. MediaSite will work with operating systems and media players not included in these requirements, but OTN Technical Support will not support them.



Browser Plug-in/HTML5 Matrix

When you view a webcast in your browser, either the Silverlight plug-in or HTML5 support is required, depending on which platform you use.

Platform Webcast Type
Live Archived
Windows Silverlight 5.0 (IE)
Silverlight 5.0* or HTML5
Mac Silverlight 5.0 (Safari) HTML5
iPad 4.3+
iPhone/iPod 4.3+
Android 4.0
Not supported
Blackberry 7+
Not supported
Blackberry Playbook
Not supported

* IE8 only since it does not support h264, all other browsers will use HTML5.

Audio Equipment

OTN recommends that you listen to a webcast using headphones, which have the following advantages:

If you do not have headphones, the next best option is external speakers.

Troubleshooting Common Issues

Audio Issues

If you can see the video but can’t hear any sound, it could be a problem with your speakers or your volume controls.

Video Issues
The 'OTN Multiview Player' can't fix the following host video-conferencing system input and slide layout errors:
  1. Playing video over the slide channel: The slide channel is too slow to process video. Resulting behavior will include slow motion, clipping, jitter & video lagging behind audio.
  2. Playing slides over the video channel can result in slide text or graphics being cut off if the OTN Best Practices for slide creation are not followed (eg. margins too small).
  3. Playing widescreen slides over the OTN standard “Letterbox” slide screen if OTN Best Practices for slide creation are not followed (eg. margins too small); will also result in either text or graphics being cut off on the left & right margins


    OTN is not responsible for link or connectivity issues when the client site has used all available bandwidth locally. It is advised that you contact your OTN Account Manager if you suspect that your media streaming event will saturate your internet link prior. OTN webcast event administrators will tune your event to suit the audience volume with advanced notice within the capabilities of your available bandwidth. Please be advised that the default configuration of each event is set to 720Kbps. If you do not know what the impact of a media streaming event is on your internet connection, please consult with your local IT department and your OTN Account Manager.